Junior Desktop Engineer

Geneva

Permanent

IT Infrastructure

SILEX is looking for a Junior Desktop Support Engineer for its Geneva and Paris Offices

 

.we’d love to hear from you if you like

  • Start-up energy working with a passionate team 
  • Flat structure and access to senior leadership for continuous mentorship 
  • Meritocracy - we promote based on performance, not tenure 

.about the role 

We are looking for a Junior Desktop Support Technician with a proven first experience as an intern or a junior with a strong accountability mindset. The ideal candidate will be someone with a genuine passion for infrastructure and client service. He would be working under the supervision of an inspiring leader to support the desktop and network environment at SILEX being exposed the internal clients. 

.technical environment

  • Windows / Linux 
  • Microsoft Office 365 
  • IP telephony 
  • Supervision tools - Centreon, Munin 

 
.responsibilities

  • Address users request and incidents regarding hardware, software, and network 
  • Walk users through installing applications and computer peripherals  
  • Ask targeted questions to diagnosed problem efficiently  
  • Conduct remote troubleshooting  
  • Record technical issues and solutions in logs  
  • Help create technical documentation and manuals  
  • Supervise and maintain the IT equipment efficiently, with anticipation 

.requirements

  • First proven experience in a company  
  • Proficient with Windows / Linux and Office 365 in a corporate environment 
  • Solid understanding of IT infrastructure. 
  • Curiosity, resilience, and being client-service driven